The Unjustified Reign of Keyword-Driven Candidate Screening: A Hard-Hitting Analysis

In today’s competitive job market, organizations are inundated with a deluge of resumes for every open position. To streamline the hiring process and manage this influx, many companies have turned to Applicant Tracking Systems (ATS) that rely heavily on keyword matching to screen potential candidates. However, this automated approach is not only inefficient but also unjustified, leading to significant drawbacks and missed opportunities in identifying the best talent for the job.

The Unjustified Reign of Keyword-Driven Screening

The use of ATS software has become ubiquitous in modern recruitment practices, with the promise of saving time and effort by quickly filtering through a large volume of resumes. These systems are programmed to scan resumes for specific keywords related to job requirements, skills, and qualifications set by the hiring team. Candidates whose resumes contain these keywords are then flagged for further review, while those lacking them are often discarded without human intervention.

However, this reliance on keywords overlooks the nuances of a candidate’s experience, achievements, and potential cultural fit within the organization. It fails to capture the full scope of a candidate’s capabilities beyond what is explicitly stated in their resume, leading to a narrow and incomplete view of potential candidates.

The Unintended Consequences of Keyword-Centric Screening

Keyword-driven screening can have severe consequences for the recruitment process and the future of the organization:

1. Ineffective Candidate Evaluation: Relying solely on keywords overlooks the nuances of a candidate’s experience, achievements, and potential cultural fit within the organization. It fails to capture the full scope of a candidate’s capabilities beyond what is explicitly stated in their resume.

2. Perpetuating Bias and Discrimination: Keyword matching can inadvertently perpetuate bias in hiring by favoring candidates who use specific industry buzzwords or have certain educational backgrounds. This can result in overlooking qualified candidates from diverse backgrounds or unconventional career paths.

3. Wasted Opportunities for Hidden Gems: Exceptional candidates who possess valuable skills or experiences not captured by standard keywords may be unfairly excluded from consideration. Creativity, adaptability, and potential for growth are often overlooked in favor of rigid keyword criteria.

4. Negative Candidate Experience: Candidates who feel their applications are being judged solely on keyword matches may perceive the hiring process as impersonal and dehumanizing. This can damage the employer brand and deter top talent from engaging with the organization in the future.

5. Identify incorrect candidates: This has been a recent experience, where in based on a few key words, the hiring team is short listing potential candidates, when reviewed / test evaluated / interview – these candidates are found lacking in their relevant skills as quoted on their problems.

The Need for a Holistic Approach

To address the shortcomings of keyword-driven screening and enhance the quality of candidate selection, organizations must adopt a more holistic approach to recruitment:

1. Define Clear Job Requirements: Instead of relying solely on keywords, hiring teams should clearly outline the essential skills, experiences, and qualities required for each role. This ensures that screening criteria are aligned with actual job needs.

2. Utilize Technology Wisely: While ATS systems can be valuable tools for managing high volumes of applications, they should be used as aids rather than substitutes for human judgment. Combining automated screening with manual review can help identify top talent more effectively.

3. Emphasize Soft Skills and Potential: Look beyond technical qualifications and prioritize soft skills such as communication, problem-solving, and adaptability. Assessing a candidate’s potential for growth and cultural fit can lead to more successful long-term hires.

4. Implement Diverse Hiring Practices: Actively seek out candidates from diverse backgrounds and experiences to foster innovation and inclusivity within the organization. Encourage hiring teams to look beyond traditional metrics and consider a wide range of perspectives.

Conclusion

In conclusion, the reign of keyword-driven candidate screening is not only inefficient but also unjustified. It leads to missed opportunities, bias, and subpar hiring decisions. By adopting a more balanced approach that combines technology with human judgment, organizations can improve their ability to identify top talent that aligns with their values and goals. Embracing diversity, emphasizing potential over checkboxes, and prioritizing candidate experience are key steps towards building a stronger workforce capable of driving innovation and success in today’s dynamic business landscape.

Offer Shopping – A new trend

Always a raging debate on the social media – Problem of non-joiners in our industry. There are a lot of theories and thought processes that are moving in circles on this front. Some claim the root cause to be a 90 days notice period, others have on some other elements.

Well, having a 90 days or 30 days has got nothing to do with a candidate looking out for more offers …. Is there any scientific proof that in 30 days, one cannot search for different offers in spite of having one, well there is no such relevance,  lot of us say when there is a 90 days period available, candidates would be bound to search for more …

Even in 30 days, one can find more offers, appear for multiple interviews … there is no co-relation of notice period to searching for more offer letters.

We have suffered for candidates not joining as they have got better offer (and majority of times, the better offer is equal to more salary).   

Candidates tell me that they are looking better offer (which in real terms is SALARY and ONLY SALARY) … I really wish the better offer could be for:

  • Onsite Opportunities
  • Different Role
  • Different Projects
  • More Responsibilities
  • Travel Time is getting reduced (from Home to Office)
  • Relocation is not required
  • Better Technology exposure

This leads me to a thought, if the new salary of the earlier offer was not good, why did one accept, nobody forced any person to accept, was it at the GUN POINT your acceptance?

Retaining Vs. New Offers

Over a period of many months (and more in recent times) – I have realized that searching for new offers and getting retained in one’s own organization are 2 different elements. May be some of reasons due to which one would be leave the current organization are getting resolved such as:

  • Salaries could be matched
  • Role definition could be better
  • Projects could be different
  • At times reporting manager is a challenge (that could be changed).

I would not equate new offers with retaining in the same organization.

But the basic question for candidates searching for more offers – Is that ethical or not …. Nobody can judge that and each of us would have our own views on the system.

I would like to take an analogy on this front. Some may find this analogy quite ridiculous and other may find some solace in the same.

Let’s consider a person – finds a spouse, they have engagement / ring ceremony done with each other for the life (consider this to be the offer letter acceptance) …. Now consider that the marriage is about 90 days away (for whatever reasons it may be). Does this mean that either of the spouse has now got to search for better (or a new person to be engaged)? Will this be acceptable that I found a better person … so now I break the engagement and then get engaged with the new person and again one more and again ….

If this is fine … then I believe the approach of candidate searching for more offers is also valid and if we believe this is not right then we have a bigger question on the hypocrisy of ourselves that we have dual standards (we believe in convenience based approach)

For me it is all about being professional and ethical.

I have also heard and read the statements that HR of an organization does not respond, or they do not give feedback and so on … many such elements … but if they (meaning the HR) behave in a particular fashion / manner, that is not right for us (as candidates) to reciprocate in the similar manner (of accepting the offer and then not joining).

For me it is a story of ethics and moral … Each of us has one that guides us in a particular manner, ethics is not universal today. Ethics depends on your current situation, opportunity at hand and how one see’s the world and due to this factor – Ethics as a concept has no universal definition.

I am sure in my life time – this issue of Offer shopping (looks more like Diwali shopping) will not go away. Industry is not ready to take a universal and a united stand … As we all are fighting on the scarcity of the talent available in the market.

As they say in economics – demand and supply problem. Good Once agreed to be SOLD (and advance payment taken (read as offer accepted) are subject to be RESOLD at a higher price) – this is the new economics of our sweet little IT Industry

All I can hope and pray is for better sense to prevail in this industry for all stakeholders